Refund policy
Coffee is a food product, which means we can't accept returns on opened bags.
That said, if we made a mistake, we'll make it right.
Damaged, Incorrect, or Defective Orders
If your order arrives damaged, incorrect, or if something isn't right with your coffee, contact us within 14 days of delivery at:
Please include your order number and a brief description of the issue. Photos are always helpful.
Depending on the situation, we may offer:
- A replacement shipment
- Store credit
- A full or partial refund
Order Cancellations
Orders may be canceled before they have been roasted or shipped.
Once an order has entered production or has been shipped, we may be unable to cancel it.
Returns
Because coffee is a perishable food product, we do not accept returns or exchanges on opened coffee products.
Shipping Issues
If your package is lost or arrives damaged in transit, reach out and we'll work with you to find a solution.
Questions?
Questions regarding refunds, replacements, or orders can be sent to: